CANCELLATION POLICY

Once an order is placed you may not cancel an order. In rare circumstances you may be able to stop shipping by contacting Aletha Organics Customer Service department at customer-service@alethaorganics.com.  This does not guarantee that the order will be cancelled.

EXCHANGE POLICY

Only items purchased on the Aletha Organics website can be returned to alethaorganics.com for refund or exchange. Items purchased in a specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Aletha Organics will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

Items must be returned within 14 days from arrival of shipment. Prior authorization is required on all returns by contacting Customer Service at customer-service@alethaorganics.com.

PRIVACY POLICY

Aletha Organics will always respect the privacy of our customers. We want to give the best customer service possible. The only information we collect is the information given when an order is placed. At no time will we sell or share that information with any other company. The information obtained from registration on-line is used to save you time in the future and /or receive occasional e-mails.

These e-mails provide you with information regarding the products you purchased, upcoming sales, and specials. You can opt out of e-mails at any time. You may do so by clicking on the unsubscribe link included in each e-mail. Any person under 18 years of age must have parent or guardian’s permission before providing any personal information. All online contests are open only to U.S. residents who are 13 years of age or older.

Aletha Organics strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Aletha Organics asks that anyone 13 or younger not attempt to register with Aletha Organics or otherwise provide Aletha Organics with any personal information without the consent of a parent or legal guardian. If you have any questions concerning our privacy policy, please send us an email at customer-service@alethaorganics.com.

SECURITY POLICY

At alethaorganics.com we protect the integrity of our customers' credit card information. We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

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